Terms Of Use

This web page (together with the documents referred to in it) tells you the terms on which you make use of Haddletons’s (we/us/our) website – www.haddletons.com (our Website). Please read these Terms of Use carefully before you start to use our Website. By using our Website, you are accepting and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please refrain from using our Website immediately.

Reliance on information

Our Website is provided on an ‘as is’ basis and all information, commentary and other materials posted on our Website are intended for general information purposes only. It is not intended to amount to or constitute legal advice or any other type of advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising as a result of any reliance placed on such information, commentary or other materials contained on our Website by any visitor to our Website, or by anyone who may be informed of any of its content. If you want to rely on any information, commentary and other materials posted on our Website, you must first arrange a consultation with Haddletons who will provide specific advice or information as necessary. This consultation and advice will be charged at the rates agreed with you.

Accessing our Website

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use, and that they comply with them.

Intellectual property rights

All copyright, trade marks and other intellectual property rights in all logos, designs, text, images and other materials on our Website are owned by Haddletons or appear with the permission of the relevant owner. Those works are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.

You shall not copy, adapt, exploit or otherwise use the content on our Website in any way, save for the downloading and temporary storage of one or more of these pages for the purpose of viewing on a personal computer or terminal, or drawing the attention of others to material posted on our Website.

Linking to and from our Website

Whilst we retain the right to establish any hypertext links between our Website and any third party website at our discretion, you agree that you will not frame our Website on any other website or create any hypertext links or deep links between it and any third party website without our express prior written consent.

If you choose to use links displayed on our Website, which link to third party websites, then you will leave our Website (whether or not you realise that you are leaving). Links on our Website are provided for your information only and we have no control over the contents of those third party websites or resources. We are not responsible in any way for the material on any other website that you enter. We exclude to the fullest extent permitted by law all liability that may arise in connection with or as a result of such external website material causing any damage, costs, injury or financial loss of any kind.

Our liability

Whilst we try to ensure that all information on our Website is accurate, no guarantees, representations or warranties are given that the content on our Website is accurate, complete, up to date or error free. Use of our Website is at your own risk.

To the fullest extent permitted by law, we hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
  • any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the access, use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation, liability for:
    – loss of business
    – loss of income or revenue
    – loss of profits or contracts
    – loss of anticipated savings
    – loss of data
    – loss of goodwill
    – wasted management or office time
    – loss or damage caused to any equipment or software
    – any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Our liability for items

In relation to all items posted on our Website, especially our news page, we provide a general guide only. It is not a substitute for professional advice which takes account of your specific circumstances and any changes in the law and practice.

Subjects covered change constantly and develop.

No responsibility is accepted by the us or the author for any loss occasioned by any person acting or refraining from acting on the basis of any article appearing o our website

Acceptable use and website security

It is impossible to provide an exhaustive list of what constitutes acceptable and unacceptable use of our Website. In general, we will not tolerate any use of our Website which damages or is likely to damage our reputation, the availability or integrity of our Website or which causes or threatens to cause us to incur any legal, tax or regulatory liability. In particular, you must not misuse our Website by knowingly introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer, or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. We will determine, in our absolute discretion, whether your use of our Website is unacceptable and in this event, we may take such action as we deem appropriate.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious code or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

Uploading material to our Website

Without prejudice to our rights and obligations in relation to your personal information as set out in detail in our Privacy and Cookies Notices, any material you upload to our Website will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or their right to privacy. We have the right to remove any material or posting you make on our Website at any time.

Privacy & cookies

Any personal details we collect from you will only be used in accordance with our Privacy and Cookies Notices. By using our Website, you consent to us processing your information in this way and you warrant that all data provided by you is accurate.

We use cookies on our Website; for further information about how we use cookies and how to accept, delete or reject them please see our Privacy and Cookies Notices.

Our Website changes regularly

We aim to update our Website regularly and may change the content at any time. If the need arises we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.


If any provision of these Terms of Use (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms of Use and the validity and enforceability of the other provisions of these Terms of Use shall not be affected.


We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our Website.

Jurisdiction & applicable law

These Terms of Use shall be governed by and construed in accordance with the law of England and Wales and subject to the exclusive jurisdiction of the English courts.

Information about Haddletons

Haddletons is a trading name of Haddleton and Co Ltd, a private limited company registered in England and Wales. Further information about Haddletons is provided below.

Our name: Haddletons

Registered number: 10728134

Our registered office and geographic address:  Windsor House, Cornwall Road, Harrogate HG1 2PW

Our contact details: Telephone: +44 (0)333 023 1700, Email: [email protected]

Our professional body: Haddletons  is authorised and regulated by the Solicitors Regulation Authority (SRA). Details of the SRA can be accessed on the SRA website.

Our professional rules: Haddletons is governed by the SRA Standards and Regulations

Our people: A list of the directors of Haddletons is available for inspection at our registered office.

Our registration numbers: Solicitors Regulation Authority: 640278, VAT (value added tax) number: 273 2056 19, Information commissioner: ZA273529

Our professional indemnity insurance: Haddletons has professional liability insurance.  Our compulsory insurer is Zurich Insurance plc whose address is 8th floor, 70 Mark Lane, London, EC3R 7NQ t and our policy number is 8011564.

Client Satisfaction

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please contact our complaints handler James Haddleton, Haddletons, Windsor House, Cornwall Road, Harrogate, HG1 2PW. telephone 0333 023 1700. email [email protected] for a copy of our complaints policy and procedure. Making a complaint will not affect how we handle your case.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: [email protected]
Legal Ombudsman  PO Box 6167 Slough, SL1 0EH

If you have complained to your solicitor about breaching the SRA Code of Conduct and you are not satisfied with their response, you can report them to the SRA. The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. To find out more about how to report a solicitor to the SRA please click here.

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at https://ec.europa.eu/odr. Our email address is [email protected].


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Your concerns

If you have any queries regarding our Website or the information contained on it, please contact us at [email protected]  or by telephone on +44 (0) 333 023 1700.

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